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Privacy Policy

Last Updated: 11 July 2026

1. Introduction

This policy explains how Cooldatasoft ("Cooldatasoft", "we", "us", or "our") — Cooldatasoft Limited, a company registered in England and Wales under company number 07323428, with its registered office at 7 Larkshall Road, London, E4 7HS — collects, uses and protects your personal data. It applies to this website (cooldatasoft.com) and to enquiries and engagements you have with us as a client, supplier or contact.

2. Data We Collect

We collect only the information we need to respond to you and to run our business:

  • Contact and enquiry data: Your name, company, email address, phone number and the content of any message you send us.
  • Client and project data: Where we work with you, the business and technical information you share with us for the engagement, and our contractual and billing records.
  • Technical data: Basic server logs (such as IP address and browser type) generated automatically when you visit this website, used for security and to keep the site running.

This is a business-to-business website. Where we process data on your behalf as part of a data-engineering engagement, we do so strictly as your processor under a separate written agreement — not under this policy, which covers only data for which we are the controller.

3. Legal Basis for Processing

Under Article 6 of the UK GDPR, the lawful bases we rely on are:

  • Legitimate interests (Art. 6(1)(f)) — to respond to your enquiries, run and secure this website, and manage our client relationships.
  • Performance of a contract (Art. 6(1)(b)) — where we are delivering services to you or your organisation.
  • Compliance with a legal obligation (Art. 6(1)(c)) — for retaining accounting and tax records as required by law.
  • Consent (Art. 6(1)(a)) — for any optional marketing communications, which you can withdraw at any time.

4. How We Use Your Data

  • To reply to your enquiries and provide the information or services you ask for.
  • To deliver, manage and invoice for engagements.
  • To operate, secure and improve this website.
  • To meet our legal and accounting obligations.

5. Data Storage and Security

  • Encryption in transit: This website is served over HTTPS (TLS), and email is transmitted over encrypted connections where supported.
  • Access controls: Access to personal data is limited to the people who need it to do their work.
  • Data location: Your data is stored on infrastructure located in the United Kingdom. We do not transfer your personal data outside the UK or EEA without appropriate safeguards.

If you believe you have found a security issue affecting this site or your data, please contact us at info@cooldatasoft.com. Where a personal-data breach is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of it.

6. Data Sharing and Sub-processors

We do not sell, trade or rent your personal information. We share data only with trusted service providers who help us run our business — each bound by a data processing agreement and permitted to use your data only on our instructions. We use reputable third-party providers for website hosting and email, located in the UK/EEA. A current list is available on request.

7. Data Retention

We keep enquiry data for as long as needed to deal with your request and for a reasonable period afterwards. Contract, accounting and tax records are retained for approximately 6 years where the law requires. When data is no longer needed, we securely delete it.

8. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to access, correct, delete, restrict or object to the processing of your personal data, and to data portability. To exercise any of these rights, contact us at info@cooldatasoft.com. We will respond within one month.

9. Right to Lodge a Complaint

You have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO), if you believe we have not handled your personal data lawfully:

We would appreciate the chance to address your concerns first — please contact us before approaching the ICO.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at info@cooldatasoft.com.